Zen-stay's Code of Conduct

By booking our service you agree to our code of conduct

Zen Stays isn’t even trying to be a PG in Pune. It already is your second home.

Because, just like back at home, this fully-furnished residence has all the comforts you’re used to. Housekeeping (so your room’s always neat and clean), high-speed wifi (so your streaming is uninterrupted), curated meals and many more such thoughtfully-selected amenities.

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House Rules:

  • Rent to be paid between 1st – 5th of every month.
  • Electricity bill to be divided monthly among ppl staying in the flat. Submetre is provided.
  • Food is on extra charge -2000/-
       *Breakfast and dinner -weekdays
        *Breakfast, lunch and dinner – weekends
        *Please note: LUNCH – not provided during weekdays
  • 5000/- deposit will be returned on your departure day.
  • 1000/- maintenance charge (non refundable)
    These are included in Zen-stay’s Code of Conduct

  • Effectively from 1st Jan 2025

    1. Rent to be paid between 1st – 5th of every month
    2. Electricity bill to be divided among tenants staying in the flat. Sub-metre is provided. Use of induction and iron is allowed.
    3. Security deposit 5000/- and 1000/- maintenance charge will be deducted from the deposit.
    3a- The refundable security deposit after deductions would be payable once you vacate the premises It will NOT be adjusted in the last month rent.
    4. If you want to vacant, please inform 1 month prior to the management. Else security deposit will not be returned.
    5. Submit ID proof (Aadhar card, DL, Voter ID) at the time of joining with 1 passport side photo.
    6. Management is not responsible for any loss of articles like purse, laptop, mobile etc.
    7. Lock your room and wardrobe before leaving the room. CODE LOCKS are advised for cleaning purposes.
    8. Please carry your cutlery if you have opted for food service.
    9. Maintain cleanliness in your room.
    10. Tenants should avoid misbehaviour and should maintain silence in the premises. If any nuisance created in the PG, management will have the rights to check out the tenant from the PG without any notice and your deposit non refundable.
    11. Drinking and smoking strictly prohibited in PG area.
    12. Food service is on extra charge 2000/-.
    Timings: Breakfast -8:00 am to 11:00 am
    Lunch(sat-sun)- 1:00pm to 3:00pm
    Dinner- 8:00 pm – 11:00pm

Managed Apartments:

These House Rules (Rules) must be followed by all residents staying in the property (House) operated by ZEN STAYS.

Any breach or violation of these Rules will amount to a breach of the Resident Agreement entered into by the resident with Zen Stays and may trigger Zen Stay’s rights to terminate the agreement. These rules may be updated from time to time by Zen Stays at its sole discretion.

Care of the Building, Common Areas and Rooms:

  1. Vandalism is a serious offence. Vandalism shall mean and include any and all acts of destruction, damage, and/or defacement of any asset or property owned by Zen Stays. The residents found guilty of committing such an offence can be evicted from the hostel and be required to pay all costs incurred by Zen Stays due to such damage or destruction.
  2. The residents are responsible for keeping their rooms, bathrooms and common areas in the premises such as reception, staircase, and lounge areas etc. clean and tidy at all times.
  3. Any items of common use (e.g. iron, kettle, induction top, crockery, common TV units) provided by Zen Stays as part of the amenities package, shall be used only in the common areas and not in individual rooms. 
  4. No furniture or furnishings in the common areas of the House may be moved by the residents at any point of time.
  5. Any damage to the House must be reported by the residents immediately to the Zen Stays Representatives. The residents will be liable to pay for the expenses or costs to the property arising from use/misuse of the same by the resident, except for damages caused by normal wear and tear.
  6. All food kept in the room/ common area/ pantry must be stored in suitable containers or wrapped tightly to prevent insects or rodents from accessing it. Stale, unfinished or waste food must be immediately thrown in the dustbins provided in the pantry. 
  7. The residents must keep the keys of their almirah safe. In case of loss they will have to bear the cost of replacement of keys. The locks for the almirah and the main door are not allowed to be changed, without informing the Zen Stays Representatives.

These are Zen-stay’s Code of Conduct

Smoking, Drugs, Alcohol, Betting and Gambling

  1. Distribution and consumption of tobacco and alcohol is strictly prohibited within the Zen Stays properties. Further, possession, distribution and consumption of drugs and/or psychotropic substances are strictly prohibited on its Properties.
  2. Betting and Gambling by any means is strictly prohibited in the House.
  3. If deemed necessary, Zen Stays may require any resident to undertake a breath-analyser test. 
  4. Betting and Gambling by any means is strictly prohibited in the House.

Conduct & Behaviour

  1. Ragging in any form whatsoever is strictly prohibited and is a cognizable offence under the Indian Penal Code, 1860. All instances of ragging brought to the notice of Zen Stays Representatives will be reported to the appropriate legal authorities.
  2. It is the responsibility of the residents to cooperate with the Zen Stays Representatives, the night warden, the food providers, the housekeeping and security staff to ensure that all services are provided smoothly. The Zen Stays representative is the authority to decide on all matters. It is expected that the residents must listen to Zen Stays Representatives and not get into any kind of argument.
  3. Zen Stays treats all its employees and service providers including housekeeping, security and food vendors with dignity and respect. It is expected that the residents also uphold this principle in their dealings with all Zen Stays employees, representatives and service providers.
  4. The residents must not harass any persons. 
  5. Making loud noises, including playing loud music between 9.30 PM to 7.00 AM is strictly prohibited.
  6. The residents should not behave in any manner which is deemed to be offensive by the neighbours or by the society either in the premises or in the neighbouring areas surrounding the premises.

Pantry Rules

  1. Cooking of food is allowed in the pantry room.                
  2. Personal food items can be stored in common refrigerators. The residents should adequately label their food items. Zen Stays will not be liable for consumption of personal food items by the other residents. 
  3. The residents should ensure that the pantry area is clean after their use. All the dirty dishes should be placed in the sink, and any leftover and/or garbage must be thrown in the appropriate dustbins. The residents will be liable for damage to common utensils.
  4. If food is ordered from outside by the residents, then all leftovers and packaging materials should be disposed of in appropriate dustbins.

Food Services

  1. Unless permission is given to take meals into their individual rooms, the residents shall consume all food items only in the designated cafeteria area. Taking cutlery and utensils to room (including plates) is not allowed. 
  2. For every meal, the resident is required to punch their attendance in the designated biometric reader or any way as communicated by Zen Stays to mark the food attendance before taking the food.
  3. Select dishes will be served in limited grammages or quantities.

Water & Electricity Consumption

  1. Water should be used judiciously. The residents should report any water leakages to the security/building manager as soon as the same is noticed.
  2. Electricity billing will be determined by either (a) prepaid electricity meters (room-level), where installed, or (b) actual units consumed as recorded by the main electricity meter for the House.

    * Prepaid Electricity Meters (room-level): Wherever prepaid electricity meters are in place for the entire room, residents are responsible for recharging them as per planned electricity usage. These charges remain applicable to the room, regardless of the number of occupants. Any disagreements among roommates regarding billing or electricity cost division should be resolved privately, as Zen Stays will not intervene in such matters.

    * Main Electricity Meter: In cases where prepaid meters are not installed or installed only for in-room ACs, then charges will be calculated based on total units consumed, as measured by the main electricity meter(s) for the House. Even if a resident is absent for part of the month, electricity charges will be billed equally among all residents. In cases where prepaid meters for the ACs have been installed in the room, the in-room AC consumption will be adjusted against the final electricity charges.

Security & Safety

  1. The residents shall not leave the gates open while leaving the premises during Night Hours. The resident will be responsible for any loss or damage to the property of Zen Stays or fellow Tenants due to such negligence (Night Hours may vary from property to property. The residents shall check the Notice Board for the same).
  2. Zen Stays is not responsible for loss of any private property. The residents are strongly advised to keep secure and lock all their valuables e.g. mobile phones, laptop, watches, money etc. at all times. While going on leave, they must keep all their belongings securely packed and locked in their labelled bags and cupboards.
  3. Building repairs and maintenance is a continuous and planned affair and Zen Stays reserves the right to open and enter any room while the student is on leave to carry out such maintenance work. The same would be carried out in presence of the Security / Zen Stays representatives.
  4. Zen Stays would not entertain any such claims for any loose or unsecured belongings of the resident.
  5. Possession, distribution and use of firearms, lethal weapons (including air gun), contraband drugs, toxic and hazardous material are strictly prohibited in the residences. We reserve the right to search bags of the residents as well as their visitors at any time and confiscate any prohibited substances that may be found in their luggage or in their possession.
  6. In case of any emergency, please contact the Zen Stays security team or the Zen Stays helpline. Important contact numbers will be provided to all residents at the time of move-in.
  7. Tampering with any security or fire-fighting equipment is strictly prohibited. The resident responsible for such actions will be held responsible for the cost of restoring the damaged equipment.
  8. In case of any emergencies in the building, all the residents should be patient and cooperate with the Zen Stays Representatives.
  9. Zen Stays reserves its right to handover its property to the Government Authorities in case there is any notice/order/directions from the District Administration or State Government to acquire its property during an emergency. The rooms occupied by the residents may be vacated and their belongings may be shifted in their absence for necessary compliance of such Government Order.

Housekeeping

  1. Cleaning of the room may be carried out in the absence of residents as well, so the residents are advised not to leave their valuables open and unsecured in their room. The residents must ensure their valuables are always safely placed in storage and rooms are always kept locked.
  2. In case the residents are not available at the time of housekeeping, the room can be cleaned at a later time on request depending on the availability of the housekeeping staff in the residence.
  3. Littering the room and common spaces is not allowed.  
  4. The residents are expected to cooperate in the periodic (quarterly) pest control /fumigation / preventive maintenance activity.
  5. Please note the services of the housekeeping staff can’t be utilized for any personal work. For example: no personal utensils will be washed by the housekeeping staff.

Laundry

  1. Laundry services are meant for regular daily wear only. For hygiene considerations no underclothing or socks will be accepted for Laundry. 
  2. The following items should not be given in general laundry service, as they can get damaged.
    a. Any delicate or expensive branded clothing
    b. Woollens, jackets, leather items, embroidered clothing
    c. Items strictly meant for dry cleaning
  1. It is important to provide correct information about the number of pieces of clothing being given for the laundry service.
  2. Any discrepancy or damages in laundered garments need to be informed within 6 hours of receiving the clothing.
  3. As per industry standards, 100% stain-removal is not possible for certain types of stains.  For e.g. if there is an Oil / Ink / Food stain on clothing, it will get reduced by up to 60% depending on the type of stain.

Internet

  1. Bandwidth speed will depend on the service provider and the House location. Speed will be limited per user and may be changed as per company policy. 
  2. Devices per user: Houses may have a restriction on the maximum number of devices per user. One user can access the internet on limited devices at a time (limit of devices may vary from property to property). 
  3. Zen Stays shall try to give a fair internet experience to everyone for which Zen Stays may continuously monitor internet usage by the residents. A Fair Use Policy i.e.to ensures that every resident uses data in moderation with respect to fellow residents (given in Gigabytes (GB) of data) will apply on all internet services.
  4. Browsing access: The residents are not allowed to –
               Access pornography
               Create and maintain fake accounts
               Download and view pirated content
               Faking IP
               Piggybacking: Using someone else’s credentials

Usage of Electrical Appliances

  1. Usage of appliances like heaters, coils, iron boxes or any other heating / cooking electrical gadget is strictly prohibited inside the room unless the room has prepaid electricity meters.
  2. Residents found cooking inside a room using electric cookers, coffee makers, roti makers, heaters or any combustible material, will be considered a serious violation leading to a penalty.
  3. While leaving the room premises, residents ensure that they switch off all lights, fans, electrical appliances including ACs, heaters, geysers, mosquito-repellent machines etc.
  4. In case of power being run on DG backup, usage of electrical items especially ACs, geysers, washing machines, elevators will be restricted. Management can also take the liberty of revoking the electricity access of these temporarily to conserve power backup.
  5. The right containers /bowls should be placed inside a microwave to avoid a hazardous situation. In case of doubt, please connect with your Residence captain/Housekeeping staff for assistance.
  6. Residents should refrain from overloading the washing machines, ensuring that clothes are unloaded immediately after usage. In case clothes are found lying unclaimed, Zen Stays staff will not be held responsible if misplaced.
  7. Residents to avoid stocking up the fridge unnecessarily. The housekeeping staff will get rid of any leftovers found in the refrigerator

Health

  1. The residents shall intimate the Zen Stays representatives immediately if any critical or transferable illness is detected to prevent the other residents from getting infected.
  2. The residents shall not consume any medication except which is prescribed by a registered medical practitioner. 

Photography & Filming

  1. The common areas in Houses are under CCTV Surveillance for safety and security of the residents, residents are advised to maintain decorum in common areas and not to obstruct the view of CCTV by any means.
  2. Photography and filming shall be allowed but residents shall maintain the privacy of other residents. 

Police Complaints

  1. The residents shall inform the Residence Captain / Zen Stays Representative (if available) before dialling Police Emergency Numbers i.e. ‘100’ in case of any emergency.  
  2. The residents shall immediately inform the Zen Stays Representative for any engagements or encounters with Police in order to avoid surprise visits by Police Authorities at the House.

Visitors

  1. All visitors must register at the reception area of the residence and provide all details and documents as requested by the Zen Stays Security team before entering the residence. For single gender properties, siblings and friends of the same gender will be allowed to meet with the resident at the reception area at any time other than the Night Hours.
  2. For single gender properties, visitors only from the same gender may enter the resident’s room with the consent of the resident’s roommate. If the roommate has any objection, the visitor will be allowed only in the common areas. Visitors of the opposite gender will be allowed only till the reception area.
  3. For co-ed properties, siblings and friends of an opposite gender may be allowed to enter the resident’s room.
  4. If guests of a resident intend to spend a night or multiple nights on the premises, then due permission for the same must be sought from the Zen Stays team in advance. Only female guests are allowed in female-only residences and only male guests are allowed in male-only residences. Guests of the opposite sex are allowed in co-ed residences. The permission for the same is subject to availability. Charges for the stay and other expenses will be invoiced to the resident. For details regarding the duration of stay, amenities provided, associated charges, etc., the Residence Captain can be contacted.
  5. The Zen Stays Representatives will not entertain visitors of the residents in the event the resident is absent.
  6. The resident will be wholly responsible and financially liable for all actions of the resident’s visitor.
  7. The local residence management reserves the right to place restrictions on the access of visitors in the event that utility consumption increases dramatically, a visitor’s behaviour is inappropriate, or the people-carrying capacity of the building is compromised in any way.

Rent and Payments

  1. The resident shall pay all fees and charges timely and, in the manner, prescribed as per their Resident Agreement.
  2. Any disputes related to rent should be flagged to the customer experience team, as per the process laid out, and such requests will be actioned upon basis the timelines mentioned by Zen Stays. However, any pending disputes in rent should not be a reason for not making timely payments.
  3. In case of continuous default of payments, Zen Stays reserves the right for immediate termination of Agreement and evicting the defaulter resident.
  4. The residents may not be allowed to go on leaves or refuse to leave the premises with their belongings in case of pending rental payments until the same gets resolved and all the dues are cleared.

Complaints Section

  1. Zen Stays customer experience team will conduct feedback sessions on a regular basis. All the residents are asked to participate in the sessions actively so as to ensure the best delivery of services. From our perspective, any complaints, suggestions or enquiries are always welcome.
  2. The residents are required to share feedback/submit queries/raise complaints on the Resident App under the ‘Complaints and Suggestions section’.
  3. The residents should only submit genuine complaints ‘Complaints and Suggestions section’ in the Resident App.
  4. Defaming (Oral or Written communication of a false statement about another that unjustly harms their reputation and usually constitutes a tort or crime) any person including fellow Tenants and Zen Stays staff or influencing fellow Tenants for defaming any person or Zen Stays by any means (i.e. directly , indirectly or on social media) is strictly prohibited. This may attract serious consequences including termination of the agreement and legal action. 

Penalties and charges

  1. Smoking/Drinking in the common area Rs. 500 per instance
  2. Bringing visitors of the opposite gender in the premises. (Not Applicable for Co-ed properties) Rs. 1,000 per instance
  3. Bringing visitor without registering with security Rs. 2,000 per instance
  4. Obstructing or changing view of CCTV cameras Rs. 2,000 per instance
  5. Taking food and utensils to the room without permission Rs. 500 per instance
  6. Lost key replacement Rs. 500 per instance
  7. Leaving lights/water taps open in absence Rs. 500 per instance
  8. Leaving the main door open while moving out at night Rs. 500 per instance
  9. Using Electrical Appliances in rooms other than rooms having prepaid electrical meters. Rs. 1,000 per instance

General

  1. No animals and pets will be brought inside the House by any person.
  2. Zen Stays residences are political and religious. No political or religious gatherings will be permitted at the residence without the consent of the Zen Stays local residence management.
  3. Zen Stays and the Zen Stays Representatives reserve the right to make spot checks on the Houses and rooms without having to give prior notice to the residents.
  4. Zen Stays will not be responsible for any packages / parcels received at the House. Tenants are requested to coordinate & collect their parcels as soon as it reaches the Houses from the delivery boy.
  5. Electricians, contractors or any other service person may enter rooms as and when necessary in the course of their duty under the supervision of the Zen Stays Representatives. Zen Stays Representative shall ensure that all such activity is done in a manner which respects the privacy and dignity of the residents.
  6. The Zen Stays Representatives reserves the right to move residents to other rooms if there is a necessity or emergency.
  7. Zen Stay’s team reserves the right to revise the rules and regulations from time to time and will keep the residents informed of any changes in the form of notices. Ignorance of any such amendments to the rules will not be accepted as an excuse for any breach of rules and regulations.
  8. Zen Stays provides a set of consumables for the entertainment/ games area including remote batteries, accessories for games/sports like darts, dice, cue sticks, rackets etc. The same shall be maintained by the residents in good condition. Any loss or damage to the said consumables shall be borne by the resident responsible for such loss or damage